Customer Service
Shipping & Delivery
All shopping carts and stock trucks MUST ship via Motor Freight. Freight charges will be added to your order. After placing your order and before we charge your credit card, we will contact you to let you know the freight.
Orders for items that ship via UPS will not be confirmed prior to acceptance of order. The average freight for one kiddy cart is about $85.00.
A standard cart shipping to a residential address must ship by tractor trailer and the truck will require a lift gate. This could run as much as $325 or more.
Please inspect your shipment carefully and be sure to note damages on the delivery slip from the driver. Then immediately call us at 800-822-0422
Privacy & Security
We only share the information you provide that is necessary to process the order. We may send you advertising emails in the future at no more than 1 per month. We use Constant contact to manage the list and you can easily opt out at the bottom of the email.
The Google Analytics features we've implemented based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger.
Returns & Replacements
If you decide your item is not right for you within 30 days of delivery, there is a 30% restocking fee and you are responsible for ALL freight charges. If item arrives damaged however, we will do what it takes to make sure your satisfied. Obviously you will not have to pay for damaged carts.
Ordering
The order confirmation you have from the store may not show the freight charges. In these instances, you will be contacted by us to inform you of the freight and to get your approval before we charge your card.
Payment, Pricing & Promotions
When you place your order, the funds are NOT captured but they are authorized. This will probably show up on your credit card statement as pending. After you approve of the freight charges, we will consider the order accepted and process the order. We will not actually capture the funds from your credit card until the day before we ship the order. All prices are in US dollars
You can shop at shopCarriage-Trade.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Our online store is hosted by Zoey.com
Viewing Orders
After your order is placed and approved, I will send you an e-mail confirmation of all charges. Please let us know right away if there are any mistakes in the addressing or pricing right away.
Carriage Trade Service Co is located at 192 New Boston St, Woburn, MA 01801 USA
