When shoppers enter your store, they want a simple, hassle-free experience as they push their grocery carts from aisle to aisle. Unfortunately, their trips will not be hassle-free if they have an issue with their cart. You can help improve their experiences by knowing these five common grocery cart problems to watch out for.
Problem #1 – The Carts Squeak
Sometimes, all it takes to ruin a customer’s trip is an annoying noise they hear repeatedly. That noise can be the sound of a squeaky wheel on their cart, which will grate on them until they put their cart into a corral. You can prevent this from happening by properly maintaining your carts, which may involve lubricating the bearings or wheels. Your customers will be glad you took care of the issue.
Problem #2 – Not Enough Double Basket Carts
Another common grocery cart problem to watch out for is not having enough shopping carts with double baskets for customers. Some shoppers just want to make a quick trip to your store and won’t need a regular-sized cart. If there aren’t enough double basket carts, these customers may try carrying their items around and risk dropping them. You can prevent this by having enough smaller carts to meet their needs and add more convenience to their trip.
Problem #3 – The Carts’ Wheels Are Uncooperative
Your customers also may encounter wheels on their shopping carts that go in different directions. As they try to take their cart one way, the wheels may start to go in another. You can resolve this by adjusting the ability of the castors to swivel in the back of the cart, which should make it easier for customers to steer.
Problem #4 – The Carts Are Filthy
You should also keep an eye on the cleanliness of your shopping carts. If a customer comes into your store and pulls out a very dirty cart, it won’t leave them with a good impression. Do your best to clean your carts as often as possible with disinfectant or a steam pressure washer.
Problem #5 –The Wheels Don’t Move Smoothly
A final problem you should watch out for is the wheels on your shopping carts not moving smoothly. When this problem is present, your customers may feel like they are pushing against a resistant force. You can resolve this issue with some extra lubrication to ensure everything goes smoothly during your customer’s trip to your store.
If you need quality shopping carts for your store, contact Carriage Trade Service. We can provide products that will make your customers glad they chose to shop with you.
